Apex City of Edinburgh Hotel
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What Guests Say
The hotel was lovely, very modern and clean. Great location in the heart of the grass market.
Keith
August 2025
The hotel is lovely, the location is perfect. We had a view of Edinburgh Castle from our room and as the hotel is located in the Grassmarket, we had access to an array of bars and restaurants. The bonus was a market on the Saturday which had lots of stalls with hand made items and food. The hotel is modern and clean, the rooms are a good size and they provide robes and slippers as well as a little rubber duck, which I will add to my collection :) The bed was very comfortable, there was a safe, a fridge, ironing board and iron, tea and coffee making facilities. The hand/body wash and hand cream were of a lovely quality and smelled great. The staff were very friendly and helpful. We asked for extra pillows and they magically appeared in our room. We only stayed one night, but would definitely go back again. The only little blip was at breakfast the following morning. We ordered a full Scottish Breakfast which took about 40 mins to arrive and the coffee machine decided not to work so we were delayed and missed the check out time. The staff were very apologetic and made sure we could get back into our room in order to check out. This is why I didn't rate this hotel as 'Excellent' but 'Good', but I'm sure this was a one-off and would not put us off staying here again. Overall, very impressed with this hotel
Michael
February 2025
Location was ideal. Staff were nice and extremely responsive. Room was very comfortable and well-maintained. Bathroom was VERY nice. Loved having the bath and shower. We were able to get into our rooms before the official check-in time.
Jill
July 2025
Well thought out lay out of room and bathroom. Both breakfast and the restaurant staff really pleasant. Reception staff really helpful, particularly Nathalia who went above and beyond to help when Storm Floris resulted in our return train being cancelled
Pauline
August 2025
The location of this hotel is absolutely fantastic. I made a mistake in my booking, reserved one night more than I wanted. Initially, the hotel response was very cold and cruel and left me very disappointed. However, the front-office manager, Tania, called me today (one week after I checked out) and she apologised that no other option was offered to me and explained that she was not there at the time to handle this and she actually corrected the booking for me. I appreciate this very much and am now able to confidently state that this hotel's customer service policy at least is very fair and understanding. Perhaps their staff should be more well-trained to avoid the kind of interaction I had, but this is not something I would say is a huge negative aspect. The front-office manager really turned the whole situation around and made me feel valued as a guest. I would gladly visit the hotel again, and recommend it to my colleagues and friends.
Prof
April 2025
The location is very centrally located. I was concerned with noise due to the proximity, but it was not an issue. The staff were kind and the rooms were bigger than expected. Overall, the experience was good.
Eric
August 2025
The room was comfortable, quiet and well-appointed. The location was excellent, right in the heart of all one would want to see in Old Town. Eating (a very good) breakfast in front of a 10' window that looked up directly to Edinburgh Castle was a thrill.
Leslie
June 2025
The location was superb - close to the Royal Mile, the staff was very helpful and friendly. The breakfast was also great, the hotel gives an opportunity to select one special hot meal in addition to "normal" breakfast choices.
Alar
July 2025
We stayed for two nights and initially booked breakfast for one morning. However, the discount for pre-ordering and the excellent quality of the first breakfast convinced us to return the next day. Between us, we enjoyed the Full Scottish Breakfast, porridge, the kipper meal, and smoked salmon with scrambled eggs. Everything was delicious, and we greatly appreciated the prompt service. We were celebrating my partner’s birthday, and both the desk staff and even the cleaning staff left a thoughtful note to wish her well.
Edward
December 2024
Breakfast was delicious. We both had a cooked breakfast. I asked if I could have my Eggs Benedict on sourdough rather than muffins which was no problem at all. There were plenty fluffy white towels, ironing board & iron. The bed was very comfortable & cosy.
Janice
August 2025
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